Mesajbulut: WhatsApp Business agent response time tracking and reports
A customer wrote; did they get a reply, and how fast?
Your customer service agents keep replying from WhatsApp Business; Mesajbulut monitors the conversations on every line, shows waiting customers instantly, alerts you to late replies and provides daily, weekly and monthly reports per line and per agent.
What it
does
Everything you do every day with Mesajbulut, in one place.
Phones stay the same
Your agents keep writing from the WhatsApp Business app; the number doesn't change and nothing is installed.
Live waiting list
Customers waiting for a reply right now, longest wait at the top; those over the target time in red.
Measured by business hours
Waiting time is calculated by your business hours; a message that arrives at night starts counting in the morning.
Alerts
An email to the manager for conversations that exceed the time you set; no customer slips through.
Reports
Response rate, average and median first response, and percentage within target per line and agent; export to Excel.
Privacy
Customer numbers are masked; you decide whether message content is stored, and for how long.
How it
works
Get started in three steps; we're with you throughout setup.
- 1
Connect your lines
We connect your WhatsApp Business numbers to the panel with Meta's approval; the phones keep working.
- 2
Set your targets
Enter your business hours and your target response time.
- 3
Monitor and improve
Keep the live screen open and measure your team's speed with alerts and reports.
Common
questions
The most common questions about Mesajbulut. For anything else, see all questions.
How much does Mesajbulut cost?
Pricing is per WhatsApp line per month: Basic ₺750, Professional ₺1,250 (excl. VAT). For more than 10 lines, the Enterprise plan is priced by quote; pay yearly and get 2 months free.
Will our number or phones change?
No. Agents keep writing from the WhatsApp Business app with the same number; no extra app is installed on the phones.
When will our line be connected?
The line is connected to Meta's official WhatsApp platform, and this step depends on Meta's approval processes. We confirm together during the demo call when your line can be connected; meanwhile you can explore the panel right away in the live demo with sample data.
Are message contents read?
Measuring response time doesn't require content. Customer numbers are masked in the panel; message text is only stored if you choose to, and only for the period you set.