Frequently asked
questions

Each product runs on a monthly or yearly subscription; you choose a plan based on the size of your business and the modules you use. You can see plans and prices via the ‘Plans and pricing’ link on each product page (for Mağazabulut, at magazabulut.sophiras.com). For a specific requirement, write to us and we'll send a quote within one business day.

Yes. Request a demo and we'll send you your own demo account, prepared with sample data, by email or WhatsApp within one business day.

Data is only accessed over encrypted connections and each company's data is kept separate. Your data belongs to you; if your subscription ends, you can write to us to export it.

Your account is opened quickly and we work through the initial setup together. In Mağazabulut you can import your products in bulk from Excel.

We agree on plan and term options together based on your needs; the details are set out in the quote we send you.

iPhone and Android apps for Mağazabulut and Sahabulut are on the way; all panels also work comfortably in a phone's browser.

Yes. Where an off-the-shelf product isn't enough, we develop custom software that connects to marketplaces, accounting, payments or your own systems; tell us about your project and we'll plan it together.

You can see the plans and current prices at magazabulut.sophiras.com. Before deciding, you can try it with a demo account prepared with sample data.

Trendyol, Hepsiburada and N11 orders arrive in the same panel and stock is shared. Products are matched by barcode on Trendyol and by SKU on the others; the product must already be listed on the marketplace.

For payments, iyzico, PayTR and bank virtual POS terminals are ready with 3D Secure. For shipping, Yurtiçi, Aras and MNG shipments and tracking numbers are managed from the panel; for other carriers the tracking number is entered manually.

Yes. Dealer (B2B) membership works with approval: an approved dealer sees their own prices when logged in, while retail customers see the normal price.

Yes. You can upload products in bulk with Excel; when moving from another platform, the product import wizard brings over products and images, and if the same file is imported again, products are updated by SKU.

Depending on your plan, you can connect your own domain or use the magaza.sophiras.com/yourstore address.

The Starter plan is ₺790 a month for up to 3 field staff, and Professional is ₺1,790 a month for up to 10 staff (excl. VAT). For larger teams, the Enterprise plan is priced by quote. Pay yearly and get 2 months free; there is no setup fee.

No. Location is only taken when a visit is started, with the staff member's permission; there is no background tracking. A visit started away from the customer's address (300 metres by default) is not blocked but flagged.

The mobile app is coming soon. The panel works in a phone's browser; field staff start visits, add photos and handle work orders from their phone.

Yes. In the customer portal, customers open requests on their own behalf and follow the status of their job; they cannot see your company's internal notes. The portal is included in the Professional and Enterprise plans.

Managers see everything; planners see customers, visits and work orders. Field staff see only the jobs assigned to them, and customers see only their own requests.

Yes. In the Professional and Enterprise plans you can add custom fields to customer records as text, number, date or drop-down list.

Plans are paid in one annual payment: Solo ₺790, Business ₺1,990, Pro ₺3,990 (per year, excl. VAT). Bookings are unlimited and there is no setup fee.

They open your business's own booking page (randevu.sophiras.com/yourbusiness) and choose the service, a staff member or ‘Anyone’, the day and a free time. No app download is needed.

For now by email: confirmation, change, cancellation and reminder emails go out automatically, and customers can add the appointment to their calendar. SMS reminders are on the roadmap.

Not yet. Prepayment is on the roadmap; today appointments are created without taking payment.

Yes. The Pro plan has reception and staff roles; staff see only their own calendar and appointments, while reception manages all bookings.

Yes. They open their appointment via the link in the confirmation email, or with their booking code and phone number; if your cancellation deadline hasn't passed, they can cancel or move it to another time.

Plans are paid in one annual payment: Starter ₺990, Business ₺1,990, Pro ₺3,490 (per year, excl. VAT). The price of the Orders and Kitchen add-on is set by quote for your business.

No. Guests scan the QR code on the table with their phone camera and the menu opens in the browser.

Guests call the waiter or ask for the bill from the menu; the call appears in the panel with the table name and a sound alert. Rules such as opening hours, waiting time, an hourly limit and the table being opened by staff keep fake calls in check.

Yes, with the Orders and Kitchen add-on. The waiter takes the order from the panel or a phone and it goes straight to the kitchen display; if you wish, guests can also order from the menu. No payment is taken; closing the bill is kept as a record.

Yes. Each product can carry the 14 allergen groups plus labels such as vegan, vegetarian, gluten-free and spicy. The business enters the allergen information; we recommend checking its accuracy with your kitchen.

Yes. Once you enter English names and descriptions for your products, guests choose TR or EN on the menu. The English menu is included in the Business and Pro plans.

Pricing is per WhatsApp line per month: Basic ₺750, Professional ₺1,250 (excl. VAT). For more than 10 lines, the Enterprise plan is priced by quote; pay yearly and get 2 months free.

No. Agents keep writing from the WhatsApp Business app with the same number; no extra app is installed on the phones.

The line is connected to Meta's official WhatsApp platform, and this step depends on Meta's approval processes. We confirm together during the demo call when your line can be connected; meanwhile you can explore the panel right away in the live demo with sample data.

Measuring response time doesn't require content. Customer numbers are masked in the panel; message text is only stored if you choose to, and only for the period you set.

No. Waiting time is calculated according to your business hours; a message that arrives outside business hours starts counting when business hours begin.

No. Measurement covers one-to-one customer messages; if several agents share the same phone, reports are per line.

Pricing is per screen per month: Basic ₺249, Pro ₺399, Enterprise ₺599 (excl. VAT). Pay yearly and get 2 months free; there is no setup fee.

A smart TV browser, an Android TV box, an iPad or a mini PC. Just open the player and enter the 6-digit code shown on the screen into the panel.

No. Content is cached on the screen, so playback continues even if the connection drops; new changes are picked up when it's back.

Yes. The Pro and Enterprise plans include the design studio, ready-made templates such as restaurant menu boards, campaigns, announcements, exchange rates and prayer times, and live widgets.

Yes. In the playlist, each item gets a duration, days and a time range; for example, the breakfast menu shows only in the morning.

Yes. From the panel you can see whether a screen is online, and stop, resume or refresh playback.