Terms of use

This English text is a translation provided for convenience; the Turkish version is legally binding.

Parties

These terms apply between Sophiras Software and Technology (Sophiras Yazılım ve Teknoloji, “Sophiras”, Keçiören / Ankara) and the companies and individuals who use sophiras.com and our products (“customer”). A person who opens or uses an account on behalf of a company confirms that they are authorised to act for that company.

The service

Sophiras provides Mağazabulut (e-commerce), Sahabulut (field management), Randevubulut (online booking), Menübulut (QR menu), Mesajbulut (WhatsApp response tracking), Pano and Pano Player (digital signage) in the cloud, with web and mobile apps. The scope of each package is stated on the product pages and in the quote you receive. We keep developing the products; if we remove an important feature, we will tell you in advance.

Account and security

Keep your account information accurate and up to date. Do not share your password with anyone; you are responsible for actions taken from your account. Adding users and granting permissions is up to the company administrator. If you suspect unauthorised access, write to info@sophiras.com immediately.

Acceptable use

When using the service, you agree not to:

• publish unlawful, misleading or harmful content, or content that infringes the rights of others;
• send unsolicited bulk messages (spam);
• run security tests, vulnerability scans or load tests without permission, or try to access other companies' data;
• upload malware, overload the service, copy the service or rent your account to others.

If you find a security vulnerability, please report it to info@sophiras.com.

Your data and our role

The data you enter into the products (customers, orders, appointments, employees, content, etc.) belongs to you. You are the data controller for this data; Sophiras processes it as a data processor, only to provide the service and in line with your instructions, and does not sell it or use it for advertising. Informing your own customers and employees, and obtaining their explicit consent where needed, is your obligation (e.g. timesheet and location records in the Sahabulut Check-in/Check-out module). Where and how data is processed is explained in the KVKK privacy notice and the Privacy policy.

Integrations and third-party data sources

• Marketplace, payment, shipping and accounting accounts you connect are subject to their own terms; the right to use these accounts and their access keys are your responsibility.
• You must have the right to use, and show on screen, the sources you connect with “Live data” in Pano.
• Use of WhatsApp and Mesajbulut is subject to Meta's WhatsApp Business terms and policies.
• For commercial electronic messages such as campaigns and discounts, obtaining the recipient's consent and recording it in İYS (İleti Yönetim Sistemi, Türkiye's message management system) is the responsibility of the sending company.

We are not responsible for outages or rule changes of third-party services; we give reasonable support to help you resolve issues.

Fees and subscription

The fee, billing period (monthly or yearly) and payment method are set by the package you choose and our agreement with you. Prices on the product pages exclude VAT. We announce price changes at least 30 days in advance; the new price applies after the paid period ends. If payment is late, we may suspend the service after notifying you.

Availability

We make reasonable efforts to provide the service without interruption or errors; however, the service is provided “as is” and we do not guarantee that it will be uninterrupted at all times. We announce planned maintenance in advance where possible. For packages with a contracted service level (SLA), the commitments in that agreement apply. We back up data regularly; we still recommend that you keep your own copy of important data.

Limitation of liability

To the extent permitted by law, we are not liable for indirect damages (loss of profit, loss of business, indirect damages arising from data loss, etc.). Our total liability for direct damages is limited to the service fees you paid us in the 12 months before the event causing the damage. Intent, gross negligence and liabilities that cannot be limited by law are outside this limit.

Suspension and termination

We may suspend an account in the event of a serious or repeated breach of these terms, unlawful use or situations that endanger the security of other customers; where possible, we notify you first. You can end your subscription by writing to info@sophiras.com; the remaining period and any refund are determined by your package's terms and our agreement.

Your data at the end

Within 30 days after the service ends, we help you export your data in a common file format (e.g. Excel or CSV). At the end of this period, or within 7 days of your request if you ask for deletion earlier, your data is deleted; records that must be kept by law are kept for the legal period. Details are on the Account and data deletion page.

Intellectual property

The software, designs, templates and trademarks belong to Sophiras. You are granted a right of use during your subscription, in line with these terms.

Changes

We may update these terms. We announce important changes by email or in the panel at least 30 days before they take effect; the date at the top of the page shows the last update. If you do not accept the new terms, you can end your subscription.

Governing law and jurisdiction

These terms are governed by Turkish law. The courts and enforcement offices of Ankara have jurisdiction over disputes. Consumers' right to apply to consumer arbitration committees and consumer courts is reserved.

Contact

Sophiras Software and Technology, Keçiören / Ankara, Türkiye · info@sophiras.com · 0533 447 09 87